Server Colocation
Server Colocation

FAQ
We want to make sure that you have all of the necessary information to make an informed decision about which co-location provider you'd like to use.. Below you will find some of the most common questions we receive from prospective clients prior to signing up for co-location services. If you have a question not listed below, please contact us immediately so that we may assist you.

FAQ Questions

FAQ Answers

  • Are there any contracts to sign?
    Yes. All new colocation customers are placed on a 12 month service agreement. When you add new services you have the option of extending your existing agreement with the new service added or the option to create a completely separate agreement with that service exclusively.
  • Can I install my equipment myself?
    Yes, we can schedule a time at which you may install your equipment. For security reasons, all non-staff visitors must be escorted at all times and therefore we must schedule the install at least 24hrs in advance.
  • Can I ship my equipment and have you install it?
    This is the standard and preferred method for receiving co-location equipment. Upon signing up, we will provide you with the details necessary to ship your hardware to us. .
  • Can I put whatever I want on my servers?
    Yes and no. We do not monitor the content of our clients' hardware but if we receive complaints about illegal content, we will take action according to our written agreements.
  • Can I install my own switches and other hardware?
    Yes, you may install anything you wish in the space you pay for as long as it does not have any effect on other clients' hardware or services.
  • Can I install any size server?
    Absolutely. As long as it will fit in our racks, you can send any equipment you'd like.
  • Do I share cabinet space with other customers?
    If you purchase anything less than a full cabinet, chances are you will share cabinet space with other customers. Be assured though, that your hardware is always clearly separated from that of other customers' and nobody will have access to your equipment except you or us.
  • Do you have an SLA?
    Yes, we have a 99.9% network uptime guarantee.
  • Do you offer "remote hands" service?
    Yes, and best of all, it's FREE! Remote hands services that include server reboots and hardware swaps/installs are absolutely free to our clients. Any other "remote hands" type services that are not covered by this definition are charged at $115/hr for emergency work, and $75/hr for non-emergency work.
  • How many U's are in a cabinet?
    A cabinet is normally 42U's high, but keep in mind that space is lost for electrical outlets, switches, routers, or any remote management consoles necessary to provide and manage your service.
  • What billing periods do you offer?
    Billing cycles normally run from the 1st to the 31st of each month (or earlier depending on month). Customers are billing on the 1st of each month for that month's services and are invoiced at the end of the month for any additional bandwidth or service fees not prepaid.
  • What do I need to do to get started?
    To get started, simply generate an instant co-location quote. A representative will then provide you with the necessary paperwork to get started. Once all paperwork and billing information is received, we will decide how you would prefer to go about installing your hardware. If you decide to install it yourself, we will schedule a date and time at which we can meet at the datacenter to install your hardware. If you decide to ship your hardware, we will provide the necessary shipping details to proceed. Once your hardware is in, there is nothing more to do but utilize the services you have purchased.
  • What forms of payment do you accept?
    Customers may pay by either credit card or e-check.
  • What hardware do you recommend?
    We always recommend that our clients install hardware that they project to easily fit their needs for at least 1 year from the installation date. Because all service agreements are a minimum of 12 months, it is best to put in hardware that will continue to perform later on down the road.
  • What if I want to cancel my service early?
    Service agreements may be cancelled with 60 days' notice. You would be responsible for paying the rest of the estimated service fees for the remainder of the contract. We also reserve the right to cancel agreements at our discretion without notice.
  • What is 95th percentile?
    95th percentile refers to the top 95th percent of your bandwidth. In most cases, when measuring your average bandwidth transfer rate, we will remove the top 5% off of the "record" prior to averaging your bandwidth use. This ensures that spikes in traffic do not cause your rates to fluctuate substantially.
  • What is a "bandwidth commit"?
    Buyers who wish to access lower bandwidth rates are required to commit to a minimum bandwidth range. Commiting to a minimum bandwidth use amount will result in lower pricing, but if the prepaid bandwidth is not used, the client will still be responsible for paying for the full commitment.
  • What is a Mbps?
    Mbps is a measurement used to calculate transfer speed. Mbps stands for Megabits per second. A sustained transfer rate of 1 Megabit per second over a period of one month would total approximately 300GB (Gigabytes) of total transfer. Since transfer rates are averaged, if half the time the transfer rate was .5 Mbps, then half the time was 1.5 Mbps, the average would still be 1Mbps, and the total amount of information transferred would still average out to be the same.
  • What is a U of space?
    A U of space is also known as a unit. It is the vertical space occupied in a standard rack cabinet.
  • What is your Acceptable Use Policy?
    You can view our AUP online at http://www.coloquest.com/aup.php
  • What is your SPAM policy?
    ColoQuest does not tolerate SPAM in any way. If you or a user on any of your servers is sending out SPAM, you will receive one warning before more serious action is taken, according to written agreements.
  • Where are you located?
    ColoQuest.com is a division of Ecomdevel, which is located at 700 Commerce Drive 5th Flr., Oak Brook, IL 60523.
  • Where is the datacenter located?
    The Chicago Level(3) datacenter is located at 111 N. Canal St., Chicago, IL 60606.
  • Will I have access to my equipment?
    Access to equipment is provided on a scheduled basis, and all access requests must be scheduled at least 12hrs in advance. Emergency access (less than 12hrs notice) can be provided at a rate of $115/hr. For security reasons, all non-staff visitors must be escorted at all times. Clients with their own cabinets will receive personal, unescorted access to their equipment 24hrs a day.